Welcome to The Caxton Surgery Online
The Caxton Surgery in Oswestry provides the highest quality healthcare to patients. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
Please note from the 1st July we will no longer be taking telephone prescriptions requests after 3.00pm everyday. This is to allow our staff time to process the requests in a safe and timely manner. Answerphone messages can still be left and if you have a query you can leave your name and number and someone will call you back. We would encourage patients who regularly use the internet to explore ordering via this website or via the patient access services.
We will be closed for mandatory training from 12.00noon on Tuesday 16th May, if you need urgent medical attention that cannot wait until we reopen as usual on Wednesday morning then you can contact Shropdoc on 0333 222 6655.
PHONE SYSTEM - Wednesday 3rd May
We are currently experiencing a problem with our phone system, engineers are working on the problem but if you do need to contact us urgently then please call 07730 129665 which is a temporary number. If your request is not urgent then we would recommend you try again this afternoon when we hope the problem will be sorted. We are sorry for the inconvenience this is causing and are working to solve this problem.
PRESCRIBING OF OVER THE COUNTER MEDICATION
In line with a new Shropshire CCG policy we will not be prescribing medication or therapies that are available to purchase from local pharmacies or supermarkets, the list is available in the waiting room but includes such items as: bath oils/shower gels, anti-diarrhoea medication, anti-fungal preparations, head lice treatment, cough and cold remedies, mouthwash, hayfever remedies for patients >18, vitamins and supplements. Please be aware that if required you might be asked by a nurse or GP to purchase these rather than have them on prescription.
We will be closed on Good Friday 14th April and Easter Monday 17th April but will be open as normal all other days. Please plan your care around these dates so that you have medication you need and so that you book appointments with us in advance. Closing for these days will briefly mean the wait for a routine GP appointment will be temporarily slightly longer, please consider this when making appointments for routine or non urgent matter.
Senior Partner Dr Paul Middleton retired from general practice on 31st December 2016, we would like to thank him for his years of service to the practice and the local health service in general and wish him well in his well earned retirement. Dr Middleton's patients will be allocated a new GP but this is purely an administrative exercise and they can continue to see any GP they wish when they attend.
We would like to welcome Dr Louise Campbell who joined the team on 1st January 2017, Dr Campbell's will work Tuesday, Wednesday and Friday.
Please note we have a small car park with limited spaces so please consider this when attending for an appointment. There are several car parks surrounding the surgery and we are also centrally located by the bus station and a short walk from the town centre.
CAXTON CARER MEETING
On the first Thursday of every month we will now be running a carers meeting between 2.00pm - 3.00pm in the Caxton Annexe. This group will be run by Patient Participation group volunteers and will be an opportunity for carers to meet, share experiences and hopefully support each other in what can be a difficult role. Anybody who cares for someone can attend, it is very informal and tea and biscuits will be available!
The practice recently had a CQC inspection of its services and was rated GOOD overall with an OUTSTANDING mark for 'Responsiveness', please follow the link below for the full report:
Please note that the Caxton Pharmacy is owned and run by the Day Lewis Pharmacy group and is a separate organisation which rents space within the surgery building, can any feedback or queries relating to the pharmacy be directed to the pharmacy directly or the Day Lewis Pharmacy group.
NATIONAL DIABETES AUDIT
We will be taking part in the National Diabetes Audit (NDA) which collects information about diabetes care from GP practices and hospitals. This information helps the NHS to improve care. The use of NDA information is controlled by law and strict rules of confidentiality.
Please follow the link below for an online version of the patient information leaflet:
ACCOUNTABLE / NAMED GP
From the 1st of April 2015, the Practice is required under the terms of the latest GP contract to allocate all patients a named accountable GP. This is an administrative exercise in order that patients can have a named responsible GP should they require them. Your named accountable GP will be your usual Doctor. If you wish to be told the name of your accountable GP, please ask the Receptionists when you are next in the Surgery.
Please note: there is no need to telephone the Practice for this information. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative Doctor.
DETAILED CODED RECORD
From 31st March patients will be able to apply for enhanced online access to elements of their medical record including Problems and Results, for more information please ask at reception when you next attend the surgery.
From 6.00pm on 13th October the Shropdoc out of hours service number is changing to 0333 222 66 55. The old number will continue to work for the time being.
THINK PHARMACY FIRST
If you are suffering with a common ailment such as a bite, constipation, diarrhoea, earache, sore throat, warts, thrush etc then a new scheme means that you can get free advice and treatment from a pharmacist without needing to see a GP or nurse.
Please follow the link for more information: http://www.thinkpharmacyfirst.org/
DEMENTIA ACTION ALLIANCE
The practice has become a member of the national Dementia Action Alliance which is a movement with one simple aim: to bring about a society-wide response to dementia. It encourages and supports communities and organisations across England to take practical actions to enable people to live well with dementia and reduce the risk of costly crisis intervention.
By working alongside our Patient Participation Group we have created an action plan to try to meet the above aim, please follow the link below to see our plan:
As part of our ongoing drive to reduce DNA rates to help improve patient access to our services we have created a dedicated number that people can text to cancel an appointment.
The number is: 07931 642975
It can be found on your appointments card and all you need to do is send a text message with your date of birth and details of the appointment you would like to cancel.
Please note this number is for text message cancellations only and calls or other queries will not be answered.
FRIENDS AND FAMILY TEST
From 1st December 2014 practices will need to collect and publish feedback from their patients in the form of the NHS Friends and Family Test. To leave your feedback please click on the 'Friends and Family Survey' on the right hand side of the screen.
Your feedback is greatly appreciated.
Results so far: (up to end of October 16)
The responses to the question: 'How likely are you to recommend our service to friends and family if they needed similar care or treatment?'
Extremely likely 62%
Neither likely or unlikely 1%
Extremely unlikely 3%
Don't know 1%
Sign up now to be able to make appointments, order repeat prescriptions, and amend your contact details. For further details ask at reception or select 'Appointments' - 'Online Booking' on the menu above.
Once you have your registration details click on the link below to get started:
or to order a repeat prescription without being signed up for the online services click below:
Click here to access the online repeat prescription form
*PLEASE NOTE URGENT SAMEDAY APPOINTMENTS WITH A GP FOR MEDICAL EMERGENCIES ARE NOT AVAILABLE ONLINE AND YOU WILL NEED TO CALL THE APPOINTMENT LINE ON 01691 653600.
From 1st March 2015 you will be able to sign up to be able to view your medical records online, please ask at reception or email the practice for more details.
PATIENT PARTICIPATION GROUP
A report regarding the work that has been done alongside the practice's Patient Participation Group is available on the website if you click on the 'Survey Report' tab above.
(Site updated 20/06/2017)