Welcome to The Caxton Surgery Online
The Caxton Surgery in Oswestry provides the highest quality healthcare to patients. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
EVENING EXTENDED ACCESS APPOINTMENTS
As part of a pilot scheme all 3 Oswestry practices will be offering evening GP and nurse appointments starting 23rd July. The evening appointments will be offered by one practice every week for e.g. the week beginning the 23rd July Cambrian Medical Practice will offering the appointments but these appointments will be available for patients of all 3 practices and bookable by all 3 practices. The GP you see will have access to your full medical records (you will need to consent to this when the appointment is booked) and will be able to make a referral or issue a prescription as normal. These are not urgent appointments and are aimed at offering more choice to patients who struggle to attend during the day.
To book an appointment just contact your own surgery to make an appointment and they will be able to book it for you, you do not need to contact another surgery or call another number to book these appointments.
This is a pilot scheme in advance of 8-8 working being introduced nationally on 1st October 2018.
OUT OF HOURS
Please note that from Tuesday 17th July the new number for Shropshire patients to call to access out of hours medical care will be 111, patients in Wales will need to continue to use the current Shropdoc number.
Shropdoc who have previously covered the 8.00am - 8.30am and 6.00pm - 6.30pm Monday to Friday period for Shropshire practices will be withdrawing this service from 2/7/18. Please note we will not be able to deal with routine enquiries during these periods and patients who need to urgently speak to a GP during these periods will need to call a separate number 07944848842 to be assessed. This number will not be answered during 8.30am - 6.00pm and patients who call it inappropriately will be asked to call the usual numbers during the day. We would be grateful if patients could consider that the options available to a GP if a patient calls us between 6.00pm - 6.30pm are very limited and would ask that patients requiring urgent attention to call before then.
The practice will be closed for training from 12.00noon tomorrow for education and training, if you have an urgent problem which cannot wait until the surgery is open as usual at 8.30am on Wednesday then please call Shropdoc on 0333 222 6655.
Healthwatch will be undertaking a 'Enter and View' visit to the practice on Monday 18th June between 9.30am and 1.00pm. The purpose of these visits is to identify areas of good practice and capture staff and patient feedback particularly around the NHS Accessible Information Standard. For more information please follow the link below:
NHS 111 British Sign Language
Patients with hearing loss or deafness are now able to make video calls to a NHS 111 British Sign Language interpreter via their smartphone or tablet, please see link below.
In order to comply with new General Data Protection Regulation (GDPR) coming into force on 25th May please click on the links below for our new updated Privacy Notice and website Privacy Statement .
Website Privacy Statement
GP AVERAGE EARNINGS
New government guidelines mean we have to let patients know how much the GPs in this practice earn on average.
We have 1 full time and 8 part time GPs who earn £75,867 on average each year.
From 1st February patients who wish to order repeat medication over the telephone will need to call 0333 358 3509 instead of the usual prescriptions line number.
Patients who order face to face, online, on paper or via the answerphone can continue to do so as normal. The only change will be for patients who use a pharmacy to order their medication or those that prefer to telephone and speak to someone. They will still be able to do this but will instead need to call 0333 358 3509 and their medication will be processed in the same way.
Please allow 48 hours for the generation of the signed prescription by the practice and approx 48 hours for the pharmacy to receive the prescription and prepare your medication for collection.
A new extended opening hours scheme is available to all Oswestry patients from the 20th January. Shropdoc will be offering routine Saturday appointments to all Oswestry patients who just need to call 0333 222 6649 to book an appointment. The clinic will be based here at the Caxton Surgery.
This does not effect the Saturday appointments we already offer and is for ROUTINE pre-booked appointments only.
This is ideal for people who work and struggle to get seen during the working week.
Our existing Saturday service and this service DO NOT deal with emergencies.
PRESCRIBING OF OVER THE COUNTER MEDICATION
In line with a new Shropshire CCG policy we will not be prescribing medication or therapies that are available to purchase from local pharmacies or supermarkets, the list is available in the waiting room but includes such items as: bath oils/shower gels, anti-diarrhoea medication, anti-fungal preparations, head lice treatment, cough and cold remedies, mouthwash, hayfever remedies for patients >18, vitamins and supplements. Please be aware that if required you might be asked by a nurse or GP to purchase these rather than have them on prescription.
Please note we have a small car park with limited spaces so please consider this when attending for an appointment. There are several car parks surrounding the surgery and we are also centrally located by the bus station and a short walk from the town centre.
CAXTON CARER MEETING
On the first Thursday of every month we will now be running a carers meeting between 2.00pm - 3.00pm in the Caxton Annexe. This group will be run by Patient Participation group volunteers and will be an opportunity for carers to meet, share experiences and hopefully support each other in what can be a difficult role. Anybody who cares for someone can attend, it is very informal and tea and biscuits will be available!
The practice recently had a CQC inspection of its services and was rated GOOD overall with an OUTSTANDING mark for 'Responsiveness', please follow the link below for the full report:
Please note that the Caxton Pharmacy is owned and run by the Day Lewis Pharmacy group and is a separate organisation which rents space within the surgery building, can any feedback or queries relating to the pharmacy be directed to the pharmacy directly or the Day Lewis Pharmacy group.
NATIONAL DIABETES AUDIT
We will be taking part in the National Diabetes Audit (NDA) which collects information about diabetes care from GP practices and hospitals. This information helps the NHS to improve care. The use of NDA information is controlled by law and strict rules of confidentiality.
Please follow the link below for an online version of the patient information leaflet:
ACCOUNTABLE / NAMED GP
From the 1st of April 2015, the Practice is required under the terms of the latest GP contract to allocate all patients a named accountable GP. This is an administrative exercise in order that patients can have a named responsible GP should they require them. Your named accountable GP will be your usual Doctor. If you wish to be told the name of your accountable GP, please ask the Receptionists when you are next in the Surgery.
Please note: there is no need to telephone the Practice for this information. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative Doctor.
DETAILED CODED RECORD
From 31st March patients will be able to apply for enhanced online access to elements of their medical record including Problems and Results, for more information please ask at reception when you next attend the surgery.
THINK PHARMACY FIRST
If you are suffering with a common ailment such as a bite, constipation, diarrhoea, earache, sore throat, warts, thrush etc then a new scheme means that you can get free advice and treatment from a pharmacist without needing to see a GP or nurse.
Please follow the link for more information: http://www.thinkpharmacyfirst.org/
DEMENTIA ACTION ALLIANCE
The practice has become a member of the national Dementia Action Alliance which is a movement with one simple aim: to bring about a society-wide response to dementia. It encourages and supports communities and organisations across England to take practical actions to enable people to live well with dementia and reduce the risk of costly crisis intervention.
By working alongside our Patient Participation Group we have created an action plan to try to meet the above aim, please follow the link below to see our plan:
FRIENDS AND FAMILY TEST
From 1st December 2014 practices will need to collect and publish feedback from their patients in the form of the NHS Friends and Family Test. To leave your feedback please click on the 'Friends and Family Survey' on the right hand side of the screen.
Your feedback is greatly appreciated.
Results so far: (up to end of May 18)
The responses to the question: 'How likely are you to recommend our service to friends and family if they needed similar care or treatment?'
Extremely likely 63%
Neither likely or unlikely 1%
Extremely unlikely 2%
Don't know 2%
Sign up now to be able to make appointments, order repeat prescriptions, and amend your contact details. For further details ask at reception or select 'Appointments' - 'Online Booking' on the menu above.
Once you have your registration details click on the link below to get started:
or to order a repeat prescription without being signed up for the online services click below:
Click here to access the online repeat prescription form
*PLEASE NOTE URGENT SAMEDAY APPOINTMENTS WITH A GP FOR MEDICAL EMERGENCIES ARE NOT AVAILABLE ONLINE AND YOU WILL NEED TO CALL THE APPOINTMENT LINE ON 01691 653600.
From 1st March 2015 you will be able to sign up to be able to view your medical records online, please ask at reception or email the practice for more details.
PATIENT PARTICIPATION GROUP
A report regarding the work that has been done alongside the practice's Patient Participation Group is available on the website if you click on the 'Survey Report' tab above.
(Site updated 17/07/2018)