Contact Us Online

Welcome to The Caxton Surgery Online

The Caxton Surgery in Oswestry provides the highest quality healthcare to patients.  Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of our website.

E-consultations

The new link for our econsultation service can be found above where patients can contact the surgery for administrative or clinical advice and be contacted back without the need to phone the surgery.

Training shutdown 7th March

We are closed for essential training from 1pm today Thursday 7th March, whilst we are closed you can:

- Submit an econsult via the link above which we will respond to within 48 hours

- Visit a community pharmacy for advice on a minor ailment or drug query

- Ring 0333 583 509 to order a repeat prescription

- For injuries you can attend the Minor Injuries Unit at Oswestry Health Centre

- If you have a medical problem that cannot wait until we reopen tomorrow morning you can dial 111

- For serious or life threatening medical emergencies please dial 999 or attend an accident & emergency department as normal

Repeat Prescription Ordering

You can order a repeat prescription online via the NHS app or electronically submit via the link at the bottom of the page but you can also order by contacting the Shropshire Prescription Ordering direct service below:

03333 583 509

If the number is busy you can also email a request to shropshire.pod@nhs.net

Please only order when you have 7 days' worth of medication remaining and provide the following information in the email:

Practice

Full Name

Date of Birth

First line of address

Name of drug, strength, dose and formulation

Nominated Pharmacy

Contact Number

or submit online via their new online form:

Shropshire, Telford and Wrekin POD (shroptelpod.nhs.uk)

Veterans Support

The Caxton Surgery is a Veteran Friendly accredited practice, as a Veteran Friendly GP Practice we have:

- Have a clinical lead for Veterans: Dr John Peterson

- Ask patients 'have you served' to identify veteran patients

- Support veteran patients to access dedicated health services

If you are a veteran patient, please let us know that you have served so that we can make sure that we understand your health needs. Nearly 1,100 practices are now Veteran Friendly accredited. To find out more about the Veteran Friendly Practices accreditation scheme, visit

https://elearning.rcgp.org.uk/mod/book/view.php?id=12533&chapterid=285

The Veteran Friendly Practices accreditation scheme is run by the Royal College of General Practitioners in partnership with NHS England and NHS Improvement.

National Patient Survey Results 2023

The national patient survey results for 2023 have been released, this is an independent survey carried out annually by IPSO Mori on behalf of NHS England and is sent out to 2 million patients across the country.

Please find a link to our results below:

Patient Experience (gp-patient.co.uk)

Thank you to everyone who completed a survey, we are very pleased with the results especially considering when the survey was sent out (January and February when all NHS services were under considerable pressure to deliver usual care and the roll out of the covid-19 vaccine programme) but we will review the results to see how we can improve.

National data opt out

The national data opt-out is a service that allows patients to opt out of their confidential patient information being used for research and planning.

To find out more about the national data opt out and how to do it please follow the link below:

https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research/transparency-notice?fbclid=IwAR2h07o26rVYlJLrCCuoA65NSwYJhDVMzWyyLSa_nevV2VTdtzpSvCL6DmE#top

Following pressure from general practice and other groups as to the speed and timing of this

The data extraction switch-on previously scheduled for 1 July has now been delayed until September.

NHS Digital has been collecting anonymised data from GP practices for research purposes for years.  On 1 September a new, daily, data collection process will begin. You can find out more about this on the NHS Digital website. You may not want your identifiable patient data to be shared for purposes except for your own care.  If this is the case, you can opt out by registering a Type 1 Opt-out.

If you do not want your data to be shared with NHS Digital please register your Type 1 Opt-out with the surgery by 23 August 2021.

The data held in your GP medical records is shared with other healthcare professionals for the purposes of your individual care. It is also shared with other organisations to support health and care planning and research.

Type 1 opt out forms should be returned to the surgery before the deadline of August 23rd 2021.


WI-FI FOR PATIENTS

From Monday 5th November free wi-fi will be available in the practice for patients in the waiting areas.

Please select 'NHS Wi-fi' when connecting and complete the form to sign in or sign in via a social media platform.

Please turn off electronic devices before seeing the doctor or nurse.

Wi-fi

Extended Access – Local GP practices working together to offer more convenient appointment times for patients

Extended Access

From 1st October, 2022, we will be part of a network of practices (known as ‘hubs’) in Shropshire, working together to offer patients ‘Extended Access’ to pre-bookable appointments - in the evenings, at the weekend and during bank holidays.

 Part of the national agenda by NHS England, Extended Access means patients will be able to make pre-bookable appointments to see a GP, practice nurse, or other qualified healthcare professional, at a time which may be more convenient for them.

 In Shropshire, local practices will work together in a network of ‘hubs’ to provide this service. The ‘hubs’ will take turns to provide the Extended Access appointments to patients. This means patients could be offered an appointment at their own surgery or at a nearby practice in the local area (part of the hub). Patients will be advised about appointment location at time of booking, enabling them to make an informed choice about their where and when they access care.

 Locally the pre-bookable appointments will be available as follows:

  • Weekday evenings (Monday to Friday)
    between 6.30pm and 8pm (at a local area hub)

  • Saturdays
    between 9.00am to 5.00pm (at a local area hub)

MARGINS

Shropdoc who have previously covered the 8.00am - 8.30am Monday to Friday period for Shropshire practices will be withdrawing this service from 2/7/18. Please note we will not be able to deal with routine enquiries during these periods and patients who need to urgently speak to a GP during these periods will need to call a separate number 07944848842 to be assessed. This number will not be answered during 8.30am - 6.00pm and patients who call it inappropriately will be asked to call the usual numbers during the day.

NHS 111 British Sign Language

Patients with hearing loss or deafness are now able to make video calls to a NHS 111 British Sign Language interpreter via their smartphone or tablet, please see link below.

http://interpreternow.co.uk/nhs111

ORDERING PRESCRIPTIONS

From 1st February patients who wish to order repeat medication over the telephone will need to call 0333 358 3509 instead of the usual prescriptions line number.

Patients who order face to face, online, on paper or via the answerphone can continue to do so as normal. The only change will be for patients who use a pharmacy to order their medication or those that prefer to telephone and speak to someone. They will still be able to do this but will instead need to call 0333 358 3509 and their medication will be processed in the same way.

Please allow 48 hours for the generation of the signed prescription by the practice and approx 48 hours for the pharmacy to receive the prescription and prepare your medication for collection.

ONLINE SERVICES

Sign up now to be able to make appointments, order repeat prescriptions, and amend your contact details. For further details ask at reception or select 'Appointments' - 'Online Booking' on the menu above.

Once you have your registration details click on the link below to get started:

 https://patient.emisaccess.co.uk/Account/Login?ReturnUrl=%2f

or to order a repeat prescription without being signed up for the online services click below:

  Large red pill  Click here to access the online repeat prescription form

 

*PLEASE NOTE URGENT SAMEDAY APPOINTMENTS WITH A GP FOR MEDICAL EMERGENCIES ARE NOT AVAILABLE ONLINE AND YOU WILL NEED TO CALL THE APPOINTMENT LINE ON 01691 653600. 

 From 1st March 2015 you will be able to sign up to be able to view your medical records online, please ask at reception or email the practice for more details.

 

(Site updated 15/03/2024)
Access Appointment System
 
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