The Caxton Surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that the best practice is being followed at all times and the safety of everyone is of paramount importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required.
A chaperone is present as a safeguard for both parties (patient and healthcare professionals) who is a witness to the conduct and the continuing consent of the procedure.
Their role can be to provide emotional comfort and reassurance to a patient, to identify unusual or acceptable behaviour on the part of the healthcare professional or to protect the healthcare professional against unfounded allegations of improper behaviour.
This could be an informal chaperone such as a family member or friend or on occasions you may prefer to a formal chaperone to be present, i.e. a trained member of staff. (Nobody under the age of 18 can act as a chaperone)The practice will provide an appropriately trained chaperone who could be an nurse, health care assistant or receptionist who has completed the formal training.
The patient will always have the opportunity to decline a particular person as chaperone for any reason.
Wherever possible we would ask you to make this request at the time of booking so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy
If you would like to see a copy of our chaperone policy or have any questions or comments regarding this please contact the practice manager.