eConsult

PLEASE NOTE THAT ECONSULTS SUBMITTED ABOVE WILL NOT BE CHECKED AT A WEEKEND, PLEASE ONLY USE THIS METHOD OF CONTACTING US FOR ROUTINE AND ADMINISTRATIVE QUERIES, THIS IS NOT SUITABLE FOR URGENT MEDICAL PROBLEMS

Welcome to The Caxton Surgery Online

The Caxton Surgery in Oswestry provides the highest quality healthcare to patients.  Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

National data opt out

The national data opt-out is a service that allows patients to opt out of their confidential patient information being used for research and planning.

To find out more about the national data opt out and how to do it please follow the link below:

https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research/transparency-notice?fbclid=IwAR2h07o26rVYlJLrCCuoA65NSwYJhDVMzWyyLSa_nevV2VTdtzpSvCL6DmE#top

Proof of covid-19 vaccination (for travel or other purposes)

We’re getting lots of requests from patients to demonstrate vaccination. As per national guidance GPs are unable to help with these requests, however the required information can easily be found by following the guide on this website:

https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad

Download the NHS App

We recommend that you download the NHS App to view your vaccination status – you can do this by going to this website for further information about the NHSApp Note: This is different to the Covid App which is still providing you with details of the restrictions in place.

Here is a link to a useful youtube video taking you through the steps to sign up for the NHS app:

https://www.youtube.com/watch?v=Q0SCcLtw8JA

Covid-19 vaccines

The mass vaccination campaign has now begun nationally and locally.

The order in which patients will be vaccinated is decided nationally and not locally and the current order of priority is:

  1. residents in a care home for older adults and their carers
  2. all those 80 years of age and over and frontline health and social care workers
  3. all those 75 years of age and over
  4. all those 70 years of age and over and clinically extremely vulnerable individuals[footnote 1]
  5. all those 65 years of age and over
  6. all individuals aged 16 years[footnote 2] to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality[footnote 3]
  7. all those 60 years of age and over
  8. all those 55 years of age and over
  9. all those 50 years of age and over
  10. all those 40 years of age and over

When you are eligible you will be contacted by the NHS, you do not need to contact us. Wherever possible the NHS will attempt to offer you an appointment close to home but this may not always be possible.

The programme is moving quicker than almost every country in the world but we understand that it will not feel quick enough for many people. The programme will move as quickly as supply allows and supply of the vaccine is controlled centrally and not locally, what we get and when we get it is outside of our control.

We would urge everyone when given the opportunity to have it to take up the offer.

8/6/21 - Patients aged 25 and older are now eligible for the covid-19 vaccine and can book an appointment by calling 119 or online via the national booking system:

https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/

General practice has been instructed to focus on cohort 6 which is patients aged 16-64 with an underlying health condition which is the largest and most complex group to identify. We are working through our patient list to identify and contact these patients and will run regular clinics at the surgery for these patients.

Face Mask Exemption Letters

We will be unable to provide patients with letters to say they are exempt from wearing a face mask to go on public transport or to go into shops.

A loose face covering such as a scarf which should not feel too restrictive or feel as if it is hampering your breathing is acceptable for both scenarios. If you feel unable to do wear even a loose face covering then please follow the links below for more information, self printable exemption cards or lanyards which can be purchased to wear.

https://www.keepsafe.org.uk/mask

https://shop.disabilityhorizons.com/products/ppe/mask-exemption-travel-card-lanyard-or-clip-badge/

Face covering / masks for appointments

From 15th June we would ask that patients attending any face to face appointment at the surgery would please wear a face covering or mask when they attend. This is to protect patients and staff, home made scarves and face coverings are acceptable and if patients feel they do not have anything to wear or are unable to wear one for some reason we will not deny a patient an appointment for this reason.

Online Appointments


Please note due to Covid-19 we are only able to offer pre-bookable telephone consultations for non urgent problems or follow ups with a Doctor or Nurse at this time. We will be expanding this over the next few months. If you have an urgent medical problem then please call the practice as usual on 01691 653600 or if life threatening dial 999. Patients with suspected Covid-19 symptoms such as a high temperature, persistent cough or loss or change in sense of smell or taste should use the NHS 111 online service for support first.

Self Help Resources

We understand that this is a worrying and anxious time for patients, if you go to the 'Clinics and Services' tab above and select 'Online Self Help Resources' there is a selection of useful apps and websites to help manage your physical and mental wellbeing.

Covid-19 - latest guidance

Link to the latest guidance:

https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-treatment/when-to-self-isolate-and-what-to-do/

Covid-19 and Appointments

Due Covid-19 guidance all general practices have been instructed to reduce the number of consultations done face to face and to move towards a more telephone based model of care. We will now be offering telephone consultations for more of the services we offer and be looking at alternative ways of consulting with our patients including E-consultations, video consultations and increased use of text messaging.

These changes were put in place for patient safety to allow for safe social distancing in waiting room and to protect the vulnerable patients who do need to attend the practice for face to face appointments.

If the clinician you speak to feels that you need a face to face appointment then you will still receive a face to face appointment.

We are following national guidance issued in March 2020 and when the national guidance changes to say that it is safe to return to the pre-pandemic model of care we will do so. 

Covid-19 Sicknotes

Patients can now get a self isolation note for their employer by going to:

https://111.nhs.uk/isolation-note/

Please follow the link below:

https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/covid-19-guidance-for-employees

Link to self certification:

https://www.gov.uk/government/publications/statutory-sick-pay-employees-statement-of-sickness-sc2

If you fall into the high risk group that need to be 'Shielded' at home for 12 weeks the letter you will receive from the NHS will act as proof for employers.

Covid-19 and 'Rescue Packs'

Patients with severe Asthma and COPD who may need a 'Rescue Pack' of medication will be identified and contacted by the practice in partnership with the Community Respiratory Team and Hospital Respiratory Team. Patients with mild or moderate Asthma or COPD if they have regular inhalers, are well controlled and are not suffering with any change in their condition do not need rescue packs at this time.

Please continue to take your inhalers as directed and only contact the surgery if your condition changes.

Follow link to the British Lung Association statement:

https://twitter.com/lunguk

Covid-19 and help with food and medication

Please follow the links to local services and support for patients

https://www.oneoswestry.co.uk/covid-19/oswestry-business-covid19-response/

http://www.oswestryangels.co.uk/

https://www.facebook.com/CabinLaneChurch/

Covid-19 Information in other languages

The website below has Covid-19 guidance in 43 languages

https://www.doctorsoftheworld.org.uk/coronavirus-information/#


WI-FI FOR PATIENTS

From Monday 5th November free wi-fi will be available in the practice for patients in the waiting areas.

Please select 'NHS Wi-fi' when connecting and complete the form to sign in or sign in via a social media platform.

Please turn off electronic devices before seeing the doctor or nurse.

Wi-fi

Extended Access – Local GP practices working together to offer more convenient appointment times for patients

Extended Access

From 1st October, 2018, we will be part of a network of practices (known as ‘hubs’) in Shropshire, working together to offer patients ‘Extended Access’ to pre-bookable appointments - in the evenings, at the weekend and during bank holidays.

 Part of the national agenda by NHS England, Extended Access means patients will be able to make pre-bookable appointments to see a GP, practice nurse, or other qualified healthcare professional, at a time which may be more convenient for them.

 In Shropshire, local practices will work together in a network of ‘hubs’ to provide this service. The ‘hubs’ will take turns to provide the Extended Access appointments to patients. This means patients could be offered an appointment at their own surgery or at a nearby practice in the local area (part of the hub). Patients will be advised about appointment location at time of booking, enabling them to make an informed choice about their where and when they access care.

 Locally the pre-bookable appointments will be available as follows:

  • Weekday evenings (Monday to Friday)
    between 6.30pm and 8pm (at a local area hub)

  • Saturdays
    between 8.30am and 12.30pm (at a local area hub)

MARGINS

Shropdoc who have previously covered the 8.00am - 8.30am Monday to Friday period for Shropshire practices will be withdrawing this service from 2/7/18. Please note we will not be able to deal with routine enquiries during these periods and patients who need to urgently speak to a GP during these periods will need to call a separate number 07944848842 to be assessed. This number will not be answered during 8.30am - 6.00pm and patients who call it inappropriately will be asked to call the usual numbers during the day.

NHS 111 British Sign Language

Patients with hearing loss or deafness are now able to make video calls to a NHS 111 British Sign Language interpreter via their smartphone or tablet, please see link below.

http://interpreternow.co.uk/nhs111

GDPR

In order to comply with new General Data Protection Regulation (GDPR) coming into force on 25th May please click on the links below for our new updated Privacy Notice and website Privacy Statement .

Privacy Notice

Website Privacy Statement

ORDERING PRESCRIPTIONS

From 1st February patients who wish to order repeat medication over the telephone will need to call 0333 358 3509 instead of the usual prescriptions line number.

Patients who order face to face, online, on paper or via the answerphone can continue to do so as normal. The only change will be for patients who use a pharmacy to order their medication or those that prefer to telephone and speak to someone. They will still be able to do this but will instead need to call 0333 358 3509 and their medication will be processed in the same way.

Please allow 48 hours for the generation of the signed prescription by the practice and approx 48 hours for the pharmacy to receive the prescription and prepare your medication for collection.

ONLINE SERVICES

Sign up now to be able to make appointments, order repeat prescriptions, and amend your contact details. For further details ask at reception or select 'Appointments' - 'Online Booking' on the menu above.

Once you have your registration details click on the link below to get started:

 https://patient.emisaccess.co.uk/Account/Login?ReturnUrl=%2f

or to order a repeat prescription without being signed up for the online services click below:

  Large red pill  Click here to access the online repeat prescription form

 

*PLEASE NOTE URGENT SAMEDAY APPOINTMENTS WITH A GP FOR MEDICAL EMERGENCIES ARE NOT AVAILABLE ONLINE AND YOU WILL NEED TO CALL THE APPOINTMENT LINE ON 01691 653600. 

 From 1st March 2015 you will be able to sign up to be able to view your medical records online, please ask at reception or email the practice for more details.

 

(Site updated 17/06/2021)
 
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