eConsult

PLEASE NOTE THAT ECONSULTS SUBMITTED ABOVE WILL NOT BE CHECKED AT A WEEKEND, PLEASE ONLY USE THIS METHOD OF CONTACTING US FOR ROUTINE AND ADMINISTRATIVE QUERIES, THIS IS NOT SUITABLE FOR URGENT MEDICAL PROBLEMS

Welcome to The Caxton Surgery Online

The Caxton Surgery in Oswestry provides the highest quality healthcare to patients.  Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

Covid-19 protocols and appointments

From 19th July we will be maintaining:

- face masks

- hand sanitisation

- social distancing

- PPE (for our healthcare staff)

So that we continue to provide a safe environment for our patients to visit us.

Our appointment system is running as close to normal currently as the need to social distance allows us to, we are continuing to deliver:

Blood tests
Dressings / wound care
Vaccinations
Cervical smears
Ear irrigation
Coils / implants
HGV / Taxi medicals
All of which have to be delivered face to face and have to come into the surgery. If all Nurse Practitioner /  Doctor appointments  reverted back to face to face appointments then we would go back to full waiting rooms which would pose a risk to all of our patients especially those clinically vulnerable.
Patients if unwell having an initial phone call with a Nurse or Doctor who can either treat or advise or arrange for the patients to come in to be seen face to face if needed is the only way we can currently (and it is the same for all other practices and hospital outpatient clinics) make sure our waiting areas have safe numbers in them. We do not have the space to expand these areas to allow for more patients to come in.
Approximately 25-50% of our Nurse Practitioners and Doctor appointments are now face to face and any patient who needs to be seen will be.
Face to face appointments will also be offered to patients who might be unable to be dealt with over the phone due to hearing loss or any other reason.
We would all like to return back to normal ways of working but it is unfortunately not yet safe to do so despite the public being told otherwise.

National Patient Survey Results 2021

The national patient survey results for 2021 have been released, this is an independent survey carried out annually by IPSO Mori on behalf of NHS England and is sent out to 2 million patients across the country.

Please find a link to our results below:

https://gp-patient.co.uk/report?practicecode=M82022

Thank you to everyone who completed a survey, we are very pleased with the results especially considering when the survey was sent out (January and February when all NHS services were under considerable pressure to deliver usual care and the roll out of the covid-19 vaccine programme) but we will review the results to see how we can improve.

National data opt out

The national data opt-out is a service that allows patients to opt out of their confidential patient information being used for research and planning.

To find out more about the national data opt out and how to do it please follow the link below:

https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research/transparency-notice?fbclid=IwAR2h07o26rVYlJLrCCuoA65NSwYJhDVMzWyyLSa_nevV2VTdtzpSvCL6DmE#top

Following pressure from general practice and other groups as to the speed and timing of this

The data extraction switch-on previously scheduled for 1 July has now been delayed until September.

NHS Digital has been collecting anonymised data from GP practices for research purposes for years.  On 1 September a new, daily, data collection process will begin. You can find out more about this on the NHS Digital website. You may not want your identifiable patient data to be shared for purposes except for your own care.  If this is the case, you can opt out by registering a Type 1 Opt-out.

If you do not want your data to be shared with NHS Digital please register your Type 1 Opt-out with the surgery by 23 August 2021.

The data held in your GP medical records is shared with other healthcare professionals for the purposes of your individual care. It is also shared with other organisations to support health and care planning and research.

Type 1 opt out forms should be returned to the surgery before the deadline of August 23rd 2021.

Proof of covid-19 vaccination (for travel or other purposes)

We’re getting lots of requests from patients to demonstrate vaccination. As per national guidance GPs are unable to help with these requests, however the required information can easily be found by following the guide on this website:

https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad

Download the NHS App

We recommend that you download the NHS App to view your vaccination status – you can do this by going to this website for further information about the NHSApp Note: This is different to the Covid App which is still providing you with details of the restrictions in place.

Here is a link to a useful youtube video taking you through the steps to sign up for the NHS app:

https://www.youtube.com/watch?v=Q0SCcLtw8JA

Patients who had their vaccine given in Wales will be unable to use the NHS app for proof currently, they can visit

https://gov.wales/get-nhs-covid-pass-show-your-vaccination-status-travel

for more information.

Covid-19 vaccines

We would urge everyone when given the opportunity to have it to take up the offer.

30/6/21 - Patients aged 18 and older are now eligible for the covid-19 vaccine and can book an appointment by calling 119 or online via the national booking system:

https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/

 

Face Mask Exemption Letters

We will be unable to provide patients with letters to say they are exempt from wearing a face mask to go on public transport or to go into shops.

A loose face covering such as a scarf which should not feel too restrictive or feel as if it is hampering your breathing is acceptable for both scenarios. If you feel unable to do wear even a loose face covering then please follow the links below for more information, self printable exemption cards or lanyards which can be purchased to wear.

https://www.keepsafe.org.uk/mask

https://shop.disabilityhorizons.com/products/ppe/mask-exemption-travel-card-lanyard-or-clip-badge/

Face covering / masks for appointments

From 15th June 2020 we would ask that patients attending any face to face appointment at the surgery would please wear a face covering or mask when they attend. This is to protect patients and staff, home made scarves and face coverings are acceptable and if patients feel they do not have anything to wear or are unable to wear one for some reason we will not deny a patient an appointment for this reason.

Online Appointments


Please note due to Covid-19 we are only able to offer pre-bookable telephone consultations for non urgent problems or follow ups with a Doctor or Nurse at this time. We will be expanding this over the next few months. If you have an urgent medical problem then please call the practice as usual on 01691 653600 or if life threatening dial 999. Patients with suspected Covid-19 symptoms such as a high temperature, persistent cough or loss or change in sense of smell or taste should use the NHS 111 online service for support first.

Self Help Resources

We understand that this is a worrying and anxious time for patients, if you go to the 'Clinics and Services' tab above and select 'Online Self Help Resources' there is a selection of useful apps and websites to help manage your physical and mental wellbeing.

Covid-19 - latest guidance

Link to the latest guidance:

https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-treatment/when-to-self-isolate-and-what-to-do/

Covid-19 and Appointments

Due Covid-19 guidance all general practices have been instructed to reduce the number of consultations done face to face and to move towards a more telephone based model of care. We will now be offering telephone consultations for more of the services we offer and be looking at alternative ways of consulting with our patients including E-consultations, video consultations and increased use of text messaging.

These changes were put in place for patient safety to allow for safe social distancing in waiting room and to protect the vulnerable patients who do need to attend the practice for face to face appointments.

If the clinician you speak to feels that you need a face to face appointment then you will still receive a face to face appointment.

We are following national guidance issued in March 2020 and when the national guidance changes to say that it is safe to return to the pre-pandemic model of care we will do so. 

Covid-19 Sicknotes

Patients can now get a self isolation note for their employer by going to:

https://111.nhs.uk/isolation-note/

Please follow the link below:

https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/covid-19-guidance-for-employees

Link to self certification:

https://www.gov.uk/government/publications/statutory-sick-pay-employees-statement-of-sickness-sc2

If you fall into the high risk group that need to be 'Shielded' at home for 12 weeks the letter you will receive from the NHS will act as proof for employers.

Covid-19 Information in other languages

The website below has Covid-19 guidance in 43 languages

https://www.doctorsoftheworld.org.uk/coronavirus-information/#


WI-FI FOR PATIENTS

From Monday 5th November free wi-fi will be available in the practice for patients in the waiting areas.

Please select 'NHS Wi-fi' when connecting and complete the form to sign in or sign in via a social media platform.

Please turn off electronic devices before seeing the doctor or nurse.

Wi-fi

Extended Access – Local GP practices working together to offer more convenient appointment times for patients

Extended Access

From 1st October, 2018, we will be part of a network of practices (known as ‘hubs’) in Shropshire, working together to offer patients ‘Extended Access’ to pre-bookable appointments - in the evenings, at the weekend and during bank holidays.

 Part of the national agenda by NHS England, Extended Access means patients will be able to make pre-bookable appointments to see a GP, practice nurse, or other qualified healthcare professional, at a time which may be more convenient for them.

 In Shropshire, local practices will work together in a network of ‘hubs’ to provide this service. The ‘hubs’ will take turns to provide the Extended Access appointments to patients. This means patients could be offered an appointment at their own surgery or at a nearby practice in the local area (part of the hub). Patients will be advised about appointment location at time of booking, enabling them to make an informed choice about their where and when they access care.

 Locally the pre-bookable appointments will be available as follows:

  • Weekday evenings (Monday to Friday)
    between 6.30pm and 8pm (at a local area hub)

  • Saturdays
    between 8.30am and 12.30pm (at a local area hub)

MARGINS

Shropdoc who have previously covered the 8.00am - 8.30am Monday to Friday period for Shropshire practices will be withdrawing this service from 2/7/18. Please note we will not be able to deal with routine enquiries during these periods and patients who need to urgently speak to a GP during these periods will need to call a separate number 07944848842 to be assessed. This number will not be answered during 8.30am - 6.00pm and patients who call it inappropriately will be asked to call the usual numbers during the day.

NHS 111 British Sign Language

Patients with hearing loss or deafness are now able to make video calls to a NHS 111 British Sign Language interpreter via their smartphone or tablet, please see link below.

http://interpreternow.co.uk/nhs111

ORDERING PRESCRIPTIONS

From 1st February patients who wish to order repeat medication over the telephone will need to call 0333 358 3509 instead of the usual prescriptions line number.

Patients who order face to face, online, on paper or via the answerphone can continue to do so as normal. The only change will be for patients who use a pharmacy to order their medication or those that prefer to telephone and speak to someone. They will still be able to do this but will instead need to call 0333 358 3509 and their medication will be processed in the same way.

Please allow 48 hours for the generation of the signed prescription by the practice and approx 48 hours for the pharmacy to receive the prescription and prepare your medication for collection.

ONLINE SERVICES

Sign up now to be able to make appointments, order repeat prescriptions, and amend your contact details. For further details ask at reception or select 'Appointments' - 'Online Booking' on the menu above.

Once you have your registration details click on the link below to get started:

 https://patient.emisaccess.co.uk/Account/Login?ReturnUrl=%2f

or to order a repeat prescription without being signed up for the online services click below:

  Large red pill  Click here to access the online repeat prescription form

 

*PLEASE NOTE URGENT SAMEDAY APPOINTMENTS WITH A GP FOR MEDICAL EMERGENCIES ARE NOT AVAILABLE ONLINE AND YOU WILL NEED TO CALL THE APPOINTMENT LINE ON 01691 653600. 

 From 1st March 2015 you will be able to sign up to be able to view your medical records online, please ask at reception or email the practice for more details.

 

(Site updated 19/07/2021)
 
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